Refund policy

Last updated: May 20, 2026

Thank you for shopping at CLARO. We want you to be fully satisfied with your purchase. This Return and Refund Policy explains the conditions under which you may return your CLARO products.

Return Window You have 30 days from the date of delivery to request a return.

Return Conditions To be eligible for a return, your item must meet the following conditions: The product has not been worn and is in its original condition. The original packaging and any accessories are intact and undamaged. The product shows no signs of wear or damage. The product is returned with proof of purchase.

How to Initiate a Return To start a return, please email us at contact.claroeyes@gmail.com with your order number and the reason for the return. We will respond within 48 hours with detailed return instructions. Items returned without prior authorization will not be accepted.

Return Shipping Costs Return shipping costs are the responsibility of the customer, except in the following cases: The product received is defective. The wrong item was shipped. The product was damaged during transit.

Refund Processing Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5 to 7 business days. Please note that depending on your bank, it may take additional business days for the refund to appear on your statement.

Exchanges If you wish to exchange your product for a different size or colour, please follow the return process and place a new order separately.

Non-Returnable Items The following items cannot be returned or refunded: Products that have been worn. Items damaged through customer misuse or accident. Items returned without their original packaging. Items returned after the 30-day window.

Damaged or Defective Items If you receive a damaged or defective product, please contact us within 48 hours of delivery at contact.claroeyes@gmail.com with photos of the issue. We will arrange a replacement or full refund at no cost to you.

Contact For any questions regarding returns or refunds, please email us at contact.claroeyes@gmail.com